Once you place your order, we will immediately start the process of queuing, printing and processing your items. There are lots of steps including cleaning, curing and packing but we usually ship within five to seven working days. On rare occasions or in busy periods it may take longer. Always check the banner at the top of the site for live lead times or contact us before ordering if you have a specific deadline you need to meet.
If you need an update on your order, please use the messaging feature on this website, or email sam@mythforged.store
Delivery timeframes after dispatch:
UK - Royal Mail 2nd Class usually takes about 2-4 days.
International orders dispatch from the UK with DHL. All of our packages must then clear customs in their arrival country. Then they will generally be delivered by the main postal service in your area.
Europe usually 2-3 weeks.
USA usually 3-6 weeks.
Australia usually 4-6 weeks.
Orders are not sent tracked unless you upgrade to this option at checkout. You will be sent a tracking link in your dispatch notification email but with standard shipping this provides limited information, especially for international orders.
Returns
We can't always roll a natural 20... If you're not totally happy with your order, the first thing to do is get in touch with sam@mythforged.store . We will always do everything we can to make it right. Please remember that we are a small business and just 2 human beings doing our best. We will always strive for perfection and take it seriously when we need to fix our mistakes, all we ask is that you communicate with us with patience and kindness if something goes wrong.
Custom orders including resized minis, custom STLs or any other altered items, cannot be returned or refunded unless they arrive damaged or not as advertised. Standard items can be returned in their original condition along with a note of your name and order number to receive a refund upon their receipt back at our workshop.